Swap Phone Swap Phone

Wallet

As low as RM6

365days

12 months cover

AIG

Underwritten by AIG®

Coin

Cover up to RM1599
(or *selected phone only)

how it works

Swap Phone Icon 01

step 1

Purchase your smartphone along with SWAP Phone Plan at Senheng stores nationwide.

Swap Phone Icon 02

step 2

If there are any manufacturing defects, bring your phone to any of our showrooms for inspection.

Swap Phone Icon 03

step 3

You'll receive your SWAP voucher after verification!

Swap Phone Icon 04

step 4

Redeem your new phone with the SWAP voucher from our stores!

SWAP Phone Price Plan

Coverage
( RM )
RW Price
( RM )
0 250 6
251 500 12
501 750 18
751 1000 24
1001 1250 30
1251 1500 36
1501 1600 42

*For selected phones only

SWAP Fees

Replaced
Device Selling Price
SWAP Fees
RM500 and below RM50
RM501 - RM1000 RM100
RM1001 - RM1500 RM150
RM1501 and above RM200

*SWAP Fees is a device replacement processing fees that will be charged on replacing the product upon an approved claim

Terms and Conditions
  1. What is SENHENG SWAP Phone Plan?
    • SENHENG SWAP PHONE Plan provides replacement for your smartphone with selling price RM1599 and below which purchased from SENHENG that’s against damage covered by the manufacturer’s warranty (Mechanical or Electrical Defects only)
  2. Who is eligible to enrol SENHENG SWAP Phone Plan?
    • All PlusOne members who purchased new smartphone with selling price RM1599 and below from SENHENG for personal use are eligible to enrol SENHENG SWAP Phone Plan.
  3. How can I enrol SENHENG SWAP Phone Plan?
    • SENHENG SWAP Phone Plan can be enrol at any SENHENG outlets upon purchasing your smartphone.
  4. How much is the maximum coverage for SENHENG SWAP Phone Plan?
    • SENHENG SWAP Phone Plan with maximum coverage up to the amount but not exceeding the purchase price of the smartphone.
  5. SENHENG SWAP Phone Plan provides how many years of cover periods?
    • SENHENG SWAP Phone Plan provides one (1) year coverage, the period of coverage will commence with the sales order invoice date.
  6. Can I enrol SENHENG SWAP Phone Plan after the purchase order is invoiced?
    • No, you are unable to enrol SENHENG SWAP Phone Plan after the purchase order is invoiced.
  7. How many times I can get to replace a new smartphone via SENHENG SWAP Phone Plan?
    • SENHENG SWAP Phone Plan is valid for one (1) time claim only, subject to approval. The service contract will be terminate after the replacement is made.
  8. Is there any fees imposed when replacement is made?
    • Once your replacement claim is approved, SWAP Fees will be charged upon replacing a NEW smartphone under SENHENG SWAP Phone Plan.
    • SWAP Fees amount is based on the NEW replaced smartphone selling price, shown at table below:
      NEW Replaced Smartphone Selling Price RM0 - RM500 RM501 - RM1000 RM1001 - RM1500 Above RM1500
      SWAP Fees RM50 RM100 RM150 RM200
  9. How do I file claim for SENHENG SWAP Phone Plan?
    • You may send in your defective smartphone to any SENHENG outlets that is convenient for you to lodge a claim request.
  10. How many days for the claim process take?
    • The claim process will be completed within 5 working days. SENHENG will contact you once the claim is approved. However, it will take another 2 days to further diagnose if the defective smartphone is suspected with liquid damage.
  11. Do I have to provide any supporting document while filing the SENHENG SWAP Phone Plan claim request?
    • You are required to present the SENHENG SWAP Phone Plan E-Certificate at your SH App upon filing claim for SENHENG SWAP Phone Plan.
  12. Can I transfer SENHENG SWAP Phone Plan to another smartphone?
    • No, SENHENG SWAP Phone Plan is non-transferable under whatsoevers circumstances.
  13. Can I request to cancel and terminate my SENHENG SWAP Phone Plan?
    • Yes you may cancel and terminate your SENHENG SWAP PHONE, but with no refund and you will not able to re-enrol SENHENG SWAP Phone Plan with the same smartphone again.

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