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Frequently Asked Questions

Plusone Membership
How to become a PlusOne® Member from online?
Simply look for the “Account” button, click on it and it’ll bring you to the Sign Up page. Fill in your details accordingly and click “Register”.
My Account
How to register for a Senheng Online Account?
Simply look for the “Account” button, click on it and it’ll bring you to the Sign Up page. Fill in your details accordingly and click “Register”.
I forgot my password, what should I do?
You may go to ''Account'' and click ''Forgot Your Password'' https://www.senheng.com.my. After that, enter your ''Email Address'' and click ''Reset My Password'' https://www.senheng.com.my/customer/account/forgotpassword/. Then you will be receiving an email notification regarding your reset password.
How do I change my information in my account?
First, you may go to ''Account'', enter your email address and password https://www.senheng.com.my. Then go to ''Account Information'' and you may change your details by selecting ''Change Email'' or ''Change Password'' https://www.senheng.com.my/customer/account/edit/.
What is PlusOne Member?
PlusOne Member is a loyalty program that offers several benefits to membership holder. The benefits include special member's price, extra 1 year warranty, instant one-to-one replacement, redemption program, member's day promotion, 30% labour charges and etc.
Shipping & Delivery
How do I track my order status?
You can track your order by clicking into the "TRACKING ORDER" button at the top of the page. Your order delivery status will be displayed in the page.
What shipping options does Senheng offer?
We do offer several shipping options such as courier, home delivery and store pick up services.
How do I select the shipping option for my product?
All shipping options will shown during checkout.
How do I see which shipping options are available for a product?
Shipping options are shown below the short descriptions of a product.
What are the shipping fees/ rates?
Delivery is free for purchase of RM100 and above in a single receipt for PlusOne members. Purchases below RM100 will also incur a shipping fee of RM10 per order for both PlusOne and non-PlusOne members.
How do I check my shipping fee when placing an order?
Shipping fee will be displayed once you've selected the "Home Delivery" option for purchases below RM 100.
When will I receive my order?
Home Delivery: All delivery will take from 7 to 14 working days, unless stipulated otherwise. Store Pickup: West Malaysia pickup within 2 to 7 working days. East Malaysia pickup within 7 to 21 working days. You'll be notified via email when your order is ready for pickup.
Will I receive a call before delivery?
Yes, our delivery personnel will notify you with a call on the date and time of delivery before delivering to your doorstep.
What if I am not at home when the package arrives?
Should you not be able to receive your order, a re-delivery will be arranged at another time
Can I change my delivery address after my purchase?
Yes, you can. Just send an email to ccc@senheng.com.my or call our customer careline at 03 9281 4040 to update your delivery address.
Cancellations, Returns, Refunds and Exchange
How can I cancel my order?
To cancel your order, you'll need to sign in and click into your "Order History", then search for the order you'd like to cancel.
How do I return an item?
To return large appliances, you may contact our customer careline by call or email and we will arrange our delivery or courier personnel to collect the item from you. For small appliances, you may also return any of our showroom nearest to you.
I received damaged/ defective item, what should I do?
You can return it or request for an exchange upon receiving the order. Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged or defective. Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging. Damaged: The item is found to be damaged upon receipt. Defective: The product is not functioning as described by the manufacturer. *Certain items are not eligible to be returned or refunded, such as fridge and washing machine due to hygiene issues. Returned items must meet the following requirements: The item must be shipped back to us within 7 calendar days upon receipt (as proved by the postal or courier receipt). Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner. Item must be unused or has not been installed. All securely sealed items must not be opened, especially electronic items (unless our service centre can ascertain that they were found defective at the time of opening).
For which reasons can I return an item?
Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging. Damaged: The item is found to be damaged upon receipt. Defective: The product is not functioning as described by the manufacturer.
What is the Senheng return policy?
You can return the item by sending it to your nearest Senheng showroom for small items. For large appliances, a driver will be assigned to pick the item from your doorstep.
Can I return an item after the Senheng return policy coverage days?
Returned items must meet the following requirements: The item must be shipped back to us within 7 calendar days upon receipt (as proved by the postal or courier receipt). Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner. Item must be unused or has not been installed. All securely sealed items must not be opened, especially electronic items (unless our service centre can ascertain that they were found defective at the time of opening). Most orders are returnable within 7 calendar days upon receipt if they are incorrect, damaged or defective. Incorrect: The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging. Damaged: The item is found to be damaged upon receipt. Defective: The product is not functioning as described by the manufacturer. *Certain items are not eligible to be returned or refunded, such as fridge and washing machine due to hygiene issues.
Orders & Payment
How do I place an order?
To place an order, simply select the product(s) you'd like to purchase and add them to cart. Then fill in your delivery details if you've never shopped with us before, and proceed to checkout.
Will I receive any order confirmation after placing an order?
Yes, a confirmation email will be sent upon completed payment.
I have ordered and completed payment. What should I do next?
Your order will be processed and you will be notified with a tracking number when your order is being delivered should you opt for delivery. For store pick up option, just wait for a notification from our side that informs you when your order is ready for pick up.
I am unable to add my selected item to my cart, why is this happening?
If your chosen item has disappeared from your shopping cart, it is most probably because it has run out of stock. Please refresh your page after 30 minutes for the stock to be updated. If the product still shows "in-stock" but you couldn't purchase it. Please contact our customer service for further verification.
If I added the item in my cart, does it confirm my booking on that item?
No, item added to cart is not confirmed to be the act of booking the item.
What are the payment methods available?
The payment options available are by direct debit or credit card.
How can I know if my payment is successful or failed?
For successful payment, a confirmation email from ipay88 will be sent to your email.
Which credit cards are accepted for payment?
All credit cards issued from major banks in Malaysia are accepted.
Do you keep my credit card details?
Any personal information you disclose to us is handled with the strictest confidence.
What do I need to know about payment methods?
The payment options available are by direct debit or credit card.
Vouchers & Promotions
How do I use my voucher code?
You may use your voucher code upon checkout and enter your voucher code to enjoy the discount. https://senheng.com.my/checkout/cart/
Is every voucher or discount code applicable to all items storewide?
Usually, each respective promotion will have its own voucher or discount code and its only applicable for the stated promotion. On some special occasions, some codes are usable for storewide items with terms and conditions apply.
Can multiple voucher or discount codes be used at the same time?
No, only 1 code is allowed per transaction.
How long is my voucher valid?
It varies according to each promotion and campaigns we are running. Voucher validity is usually displayed within the promotion / campaign page.
What happens if my voucher is expired?
It will no longer be valid and deemed unusable.
What are the terms and conditions for all the discounts and promotions?
1) Each promotion and campaign will have its own T&C and some might require minimum purchase. Please also check on the expiry date of the voucher / discount code before proceeding to checkout. If the problem persists, please send your inquiry to ccc@senheng.com.my or call our customer careline at 03 9281 4040. 2) You can only use 1 code per transaction. 3) Each respective promotion will have its own voucher or discount code and its only applicable for the stated promotion. On some special occasions, some codes are usable for storewide items with terms and conditions apply.
Product Warranty
How to check product warranty?
How do I entitle for extra one year warranty?
How can I claim my warranty?
What is replacement warranty?
Replacement warranty allows you to get instant one-to-one replacement should your item is found to be defective within the warranty period. Normal wear and tear is not eligible for replacement. It's solely eligible for valid PlusOne members and applicable to small items like ovens, toasters, hair dryers, shavers, etc.