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Product

  • Q1: What is PlusOne Connect
  • A: Co-branded Prepaid product by Digi & Senheng that comes with EZ Credit Rebate, deals and more.
  • Q2: Where will it be available?
  • A: The starter pack will only be available exclusively at Senheng & senQ Stores nationwide.
  • Q3: When will it be available?
  • A: It will be available in all Senheng & senQ stores starting from 7 October, 2020.
  • Q4: What is EZ Credit Rebate?
  • A: EZ credit rebate is part of Senheng’s loyalty program where subscribers will get X% credit back to be used to purchase items in Senheng stores. In this case, subscribers will get the rebate based on their domestic mobile usage.
  • Q5: Does a subscriber need to have another app to check their EZ credit rebate points?
  • A: Yes, subscriber will need to have PlusOne membership (if not yet a member, subscriber can sign-up in store). Subsequently, subscriber can download Senheng app, login and check their points. The EZ credit rebate points from PlusOne Connect usage will be updated every 15th of every month.
  • Q6: Is there a preloaded value in the SIM/starter pack?
  • A: No. Senheng staff will assist customers to make a reload & activate one of the plan. Value will only be based on the plan that a customer subscribed to via the app.
  • Q7: What are the reload methods?
  • A: Subscriber can use these methods through the tapp app:
    • Reload using Digi Vouchers (purchase from Senheng / senQ stores / Digi stores )
    • Reload via online banking
    • Reload via Credit Card
  • Q8: Can a customer port in to PlusOne Connect?
  • A: MNP is currently not supported.
  • Q9: Which plan comes with extra 10GB (1pm-7pm) upon subscription?
  • A: All 30-day plan (RM28, RM35, RM50 & RM70) come with extra 10GB (1pm-7pm). The 30-day plan will come with extra 10GB (1pm-7pm) each time a customer subscribe to it (up to 10 times / 100GB).

    Example: Customer A

    ( Month-1 )
    • Subscribe to 30-day plan RM28 [6GB + Unlimited calls (PlusOne member) + Unlimited Facebook, Instagram, Twitter]
    • Customer A will unlock extra 10GB (1pm-7pm) once.
    ( Month-2 )
    • Subscribe to 30-day plan RM50 [12GB + Unlimited Calls (all networks) + Unlimited Youtube, Facebook, Instagram, Twitter]
    • Customer will unlock extra 10GB (1pm-7pm) once.

    So now, Customer A has a balance of 9 times to subscribe to a 30-day RM28/RM50 plan respectively that comes with extra 10GB (1pm-7pm). Customer A will still have a balance of 10 times to subscribe to a 30-day RM35/RM70 plan respectively that comes with extra 10GB (1pm-7pm).

    For telecommunications services related support : https://tapp.my/help-and-support/

PlusOne Connect Usage Terms & Conditions

  • This PlusOne Connect shall be offered by Digi Telecommunications Sdn. Bhd. (“Digi”) via tapp where tapp is a stand-alone service platform currently operated and owned by Digi.
  • The Subscriber is entitled to redeem the additional 10GB (1pm-7pm) up to a maximum of 10 times or 100GB if the Subscriber subscribes to any of the All 30-days Plan (RM28, RM35, RM50 & RM70).
  • The 10% Mobile Usage Rebate is exclusive for the Subscriber subscribed to this PlusOne Connect, however, only domestic voice calls, domestic Short Messaging Service (SMS), domestic data usage in Malaysia are included in the computation for the 10% Mobile Usage Rebate.
  • The additional 5% Reload Rebate is exclusive for the Subscriber subscribed to this PlusOne Connect and has performed a “reload” activity at any of Senheng and senQ nationwide offline stores. For the avoidance of doubt, the Subscriber will not be entitled to the 5% Reload Rebate if the Subscriber performs the “reload” activity via any other means.
  • By subscribing to this PlusOne Connect, the Subscriber hereby acknowledges and agrees that the Subscriber understands the terms and conditions stated herein as well as the other terms and conditions as follows:-
  • Digi shall not be responsible in any way in the event the Subscriber's subscription was activated by a third party without his/her consent. Digi shall not refund nor compensate the Subscriber in any manner whatsoever in such situations.
  • This mobile service is provided on an "as is" basis and Digi does not guarantee or warrant that there shall be no disruptions, defects or errors in the usage provided by this subscription and/or its offers. Digi shall not be responsible in any way whatsoever for the loss incurred directly or indirectly for such failure or any disruptions associated to the network in any way whatsoever.
  • Digi reserves the right at its absolute discretion to vary, delete or add to any of these terms and conditions of this PlusOne Connect, including but not limited to any feature for this PlusOne Connect from time to time without prior notice to the Subscribers as it deems fit. Continued use of this subscription and/or service following any changes to these terms and conditions constitutes an acceptance to those changes (if any). The Subscriber is advised to visit this page periodically to review the terms and conditions.

Senheng EZ Credit Reward Points and Rebate Terms & Conditions

  • The 10% Usage Rebate and 5% Reload Rebate (collectively, “the Rebate”) shall be managed by Senheng Electric (KL) Sdn. Bhd. (“Senheng”) and to be credited in the form of Senheng EZ Credit Reward Points to the Subscriber PROVIDED ALWAYS that the Subscriber registers with Senheng PlusOne Loyalty Programme via Senheng’s app.
  • Every Sen One (RM0.01) of the Rebate is equivalent to 1 Point of Senheng EZ Credit Reward. The Point is valid for twenty four (24) months from the date the Point(s) earned.
  • Every Sen One (RM0.01) of the Rebate is equivalent to 1 Point. For example, the Subscriber has purchased the RM 35 bundle plan and has performed a “reload” activity of RM100 at one of Senheng and senQ nationwide offline stores, the Subscriber is entitled to a 10% Mobile Usage Rebate on the said RM35 bundle plan with an additional 5% Reload Rebate on the said RM100 reloaded balances. Senheng EZ Credit Reward Points will be rewarded and credited into the Subscriber’s P1 Basic App via Senheng’s App.
  • The 10% Mobile Usage Rebate shall be credited into Senheng EZ Credit Reward Account by every 15th of the following month. For example, the total domestic usage of the Subscriber in October 2020 is RM28.50 only and such Subscriber shall earn a rebate of 10% of the aforesaid total domestic usage i.e. RM2.85. A total points of 285 will be rewarded to the said Subscriber and to be credited into the relevant Senheng EZ Credit Account by 15th of November 2020.
  • The 5% Reload Rebate shall be credited into Senheng EZ Credit Reward Account on the next calendar day.
  • The accumulated Senheng EZ Credit Reward Points are redeemable in the form of electronic voucher(s) (e-voucher), and the Subscriber can use these e-voucher(s) to redeem electrical products at any Senheng outlets and senQ Digital Stations nationwide.
  • Senheng shall be responsible for any query, complaint or feedback arising out of or in connection with the Rebate.
  • Senheng reserves the right at any time to amend, abolish, delete or add to any of these Terms and Conditions, wholly or in part, from time to time without prior notice, including but not limited to reward scheme, reward ratio, redemption flow and conversion rate of Senheng EZ Credit Reward Points.
  • By subscribing to this PlusOne Connect, the Subscriber hereby acknowledges and agrees that the Subscriber understands the terms and conditions stated herein as well as the other terms and conditions as follows:-

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