Terms and Conditions for Online Purchase

  1. Subject and scope
    1. These Terms and Conditions for Online Purchase (hereinafter referred to as “Terms”) apply to all orders you place on the Senheng Malaysia online store at www.senheng.com.my (hereinafter referred to as “Website”) and your subsequent agreement with SENHENG ELECTRIC (KL) SDN. BHD. (Company no.: 199401011012 (296691-X), a company incorporated in Malaysia and having its business address at 42B-44B, Jalan Pandan 3/2, Pandan Jaya, 55100 Kuala Lumpur (hereinafter referred to as “Senheng”) for purchase of goods and/or services from Senheng. In addition to these Terms, the Terms of Use, the Privacy Notice and all other terms, conditions and policies pertaining to the use of the Website and your purchase of goods on the Website shall apply, which you can access the same at the Website.
    2. By accessing and/or using the Website, you accept these Terms and agree to be bound by them, and an agreement is formed between Senheng and you. If you do not accept these Terms, you must refrain from using this Website or making a purchase from this Website.
    3. Senheng reserve the right and discretion to revise or amend these Terms from time to time without notice. Such revisions will be effective immediately upon publication on this Website. Your continued use of the Website following any amendment of these Terms will represent an agreement by you to be bound by these Terms as amended. Any changes to these Terms will apply to any order you place from the effective date of the change. You should therefore periodically visit this page to determine the current terms as it is your responsibility to review the terms for amendments each time you use the Website and before placing any order. Whilst Senheng are under no obligation to do so, should Senheng choose to provide you with notice of amended terms, you agree to receive email notification of the amendments from Senheng or a third party.
    4. Senheng reserves the right and sole discretion to limit or terminate your ability to access the Website, and/or limit or prohibit your entry into the Website at any time without notice and Senheng shall not be liable for such limitation, termination or prohibition.
  2. Defination and Interpretation
    1. In these Terms:
      • You” shall mean anyone who access and use the Website;
      • "Senheng" refers to SENHENG ELECTRIC (KL) SDN. BHD. (Company no.: 199401011012 (296691-X), a company incorporated in Malaysia and having its business address at 42B-44B, Jalan Pandan 3/2, Pandan Jaya, 55100 Kuala Lumpur;
      • acceptance of order” means acceptance of Offer by Senheng in the manner provided in Clause 6.6;
      • Business Days” refer to Monday to Friday, excluding public holidays in Kuala Lumpur and the respective state (follow the delivery address of each order), weekend and logistic provider non-working days;
      • Contact Senheng” means the ways of contacting Senheng whenever you have any questions, enquiries or complaint on Senheng’s goods and/or services, or your order, including:-
        • by calling 0162991398 during operation hours 9.30am – 5.30pm from Monday to Friday excluded Public Holidays;
        • by emailing to ccc@senheng.com.my;
        • by sending message using the contact form available on Website;
        • via Quick Chat from Monday to Friday 9.30am - 5.30pm by downloading Senheng QuickChat app; or
        • other means of communications as maybe prescribed by Senheng from time to time.
      • Descriptions” shall mean the descriptions, images, price, text, specifications and information of the goods and services provided on the Website as described in Clause 5.1;
      • Force Majeure” means any circumstance or event which is beyond the reasonable control of Senheng and which adversely affects the performance by Senheng of its obligations hereunder, including any event caused by, arising out of or involving an acts of God, strikes, lockouts, labour disputes or other industrial disturbances, acts of the public enemy, wars, blockades, insurrections, riots, epidemics, landslides, lightning, earthquakes, fires, storms, floods, washouts, arrests, wars and restraints of rulers and people, arrests and restraints of the Government, either federal or state, inability to obtain necessary materials, labours, equipment, transportation or supplies at market costs or permits due to existing or future rules, orders and laws of governmental authorities (both federal and state), interruptions by government or court orders, official control measures, acts or disturbance of civil or military authority, acts of terrorism, governmental actions, present and future orders of any regulatory body having proper jurisdiction, civil disturbances, explosions, sabotage, partial or entire loss of market, delays in delivery or non-delivery by Senheng suppliers, shortage of raw materials, energy or workers, traffic disruptions, power failures, computer failure, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries and any other cases of force majeure at Senheng or Senheng suppliers;
      • Offer” means your binding offer to purchase the goods and/or services from Senheng via the Website as described in Clause 6.2;
      • order confirmation” referring to the email sent by Senheng to you about confirmation of acceptance of Offer as stated under Clause 6.6;
      • Member” means PlusOne member;
      • Price” means price for the goods or services as listed on the Website quoted in Malaysian Ringgit (RM), as maybe amended, revised and/or corrected from time to time by Senheng at its sole discretion, and exclusive of (i) the delivery fee, payment fee, handling charges and/or any other fees or charges, as may be imposed by Senheng from time to time to deliver and/or process and/or complete your order; and (ii) any third-party charges or fee.
      • Third party” refers to and includes a reference to any agent or contractor of Senheng, or of any of its related entities, and any person engaged by any of them, in the creation, provision or maintenance of the Website or in the fulfilment/delivery of orders made through the Website, and includes any of them;
      • Total Price” has the meaning ascribed to it in Clause 5.2;
      • User” means anyone who have registered/signed up on the Website;
      • "Website" refers to www.senheng.com.my as may be amended from time to time.
    2. In computing any period of time under Clause 9.1 of this Terms, the day of the act or event from which the designated period of time begins to run shall be included. The last day of the period so computed shall also be included and including a Saturday, Sunday and public holiday.
  3. Access/Use of Website
    1. You may access and/or use the Website as a guest, user or member.
    2. To become a user of the Website, you must sign up by providing your name, a valid email address and nominate a password. You will receive an email from Senheng as soon as practicable after you create your user account.
    3. For first-time login member, you must first enter your NRIC number for verification and connection of account. NRIC verification may take 24 hours.
    4. You shall provide accurate and complete details to enable Senheng to supply goods or services to you. You hereby agreed to always keep your user/membership details current and updated by accessing your account via the Website or Contact Senheng.
    5. Senheng only permit one registration per email address.
    6. You must not use another user’s or member’s account without permission.
    7. You must keep your password secure as you are responsible for any activity on your account. You agree to notify Senheng immediately if you become aware of any security breach or any unauthorized use of your password or account.
    8. If you forget your password, you may click on the forgot password button located on the Website and enter your email address whereby Senheng will send you an email with a password reset link; or you may Contact Senheng.
    9. Senheng reserve the right to terminate a user’s or member’s account without notice for any reason whatsoever including without limitation, if you have breached or Senheng suspect you have breached these Terms.
  4. Legal Capacity
    1. You must be eighteen (18) years of age or over to register as a user or member of the Website or purchase goods or services from the Website.
    2. Any order and/or purchase made by you using this Website is an acknowledgement by you that:-
      • you are over the age of eighteen (18) years;
      • you accept these Terms;
      • you agree that you have entered into a legal contract with Senheng in relation to these Terms;
      • these Terms, the Offer and acceptance of order constitute the entire agreement between you and Senheng for the supply of goods or services; and
      • Senheng reserves the right to take legal action and seek compensation from the parent or guardian of a minor who causes an order to be placed, for any loss or damage of any kind Senheng may suffer as a result of a transaction entered into by a minor.
  5. Goods Description, Price and Images
    1. You shall read the descriptions, images, price, text, specifications and information of the goods and services provided on the Website (collectively referred to as “Descriptions”) before you offer to purchase from Senheng.
    2. All prices for the goods and services on Website (hereinafter referred to as “Price”) are quoted in RM (Malaysian Ringgit), inclusive of Sales Tax or GST where applicable and exclusive of delivery fee, payment fee and/or any other fees or charges, if any, which will be automatically added (with cost shown) to the total amount due when you view the selected item at the shopping cart . Prices on goods and services, delivery fee, payment fee, handling charges and/or any other fees or charges, as may be imposed by Senheng from time to time to deliver and/or process your order, if any, shall hereinafter referred collectively as the “Total Price”, are subject to change at any time and shall be valid until revised, amended or removed from the Website.
    3. For the avoidance of doubt, the images of goods shown without any advertised price beside that image are not for sale; and unless otherwise stated, accessories shown in any image of goods are not included in the Price.
    4. While every effort has been made to ensure the accuracy, correctness and completeness of the Descriptions at all times, no guarantee is given about its accuracy, correctness and completeness nor responsibility taken for all and any errors or omissions on the Website and Senheng shall reserve the right to correct any errors or omission without any notice and liabilities to you.
    5. In the event of an error or omission on the Website or made in connection with the Descriptions or your order coming to Senheng attention, Senheng reserves the right to correct the error and charge you the correct price. In such a situation, Senheng will notify you of such error or omission as soon as possible whereby you will have the option of either (i) purchasing the goods at the correct price or Descriptions, or (ii) retracing your offer to purchase and receiving a full refund of the Price if the goods have been paid for. You shall not have any claim against Senheng and Senheng shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising therefrom.
    6. Senheng also reserves the right to make any changes to the Descriptions which may be required to conform to applicable statutory requirements, without being held responsible to you for such changes.
  6. Order Process and Conclusion of Agreement
    1. Representations of goods and/or services for sale made by Senheng via the Website do not constitute an offer to sell but mere non-binding invitation to treat. Nothing in this Website is intended or shall be interpreted to mean that Senheng are making a legal offer to you to purchase the goods and/or services.
    2. You shall offer to purchase the goods and/or services from Senheng via the Website (hereinafter referred to as “Offer”) by making and communicating your Offer in the following manner:-
      • you select the desired goods and click “add to cart” or “buy now”;
      • you check all items in your shopping cart and apply any necessary changes. You confirm the order details in accordance with the procedure on the Website before you click the “proceed to check out” button to proceed to payment;
      • If you have not already done so, you log into your user or member account with email and password and enter the required customer data for the invoice;
      • you select your fulfilment method and check your order summary before you click “proceed to payment”;
      • you make payment in full for the Total Price by selecting the preferred payment method and confirm your acceptance of the conditions that shall apply to the purchase. Here, you can again check your order summary and make changes by clicking “back” to return to the cart. By clicking “place order”, your Offer becomes binding.
    3. The communication of your Offer is complete upon:-
      • any and all requirements set out in these Terms have been met;
      • the electronic instruction containing the Offer from you enters and is recorded in Senheng database;
      • record is created and stored in Senheng database; and
      • Senheng receives in its account full payment of the Total Price and confirmation of that payment is received by Senheng database.
    4. You will receive an email confirmation from Senheng as soon as practicable after your Offer has been communicated to Senheng in the manner provided in Clause 6.3. This email confirmation is merely served as an acknowledgement that Senheng have received your Offer, and it does not constitute Senheng’s acceptance to your Offer. You agree that by communicating your Offer by clicking the relevant button on the Website, you are consenting to receive from Senheng the electronic confirmation and such other emails in respect of the follow up of the order sent to the email address you have provided to us.
    5. Senheng may, in its sole and absolute discretion, accept or reject your Offer for any reason or no reason. If your Offer is not accepted or rejected by Senheng, Senheng will notify you by telephone or email or other means of communications and arrange for a full refund of the Price received by Senheng.
    6. Senheng will be deemed to have accepted your Offer by (i) sending an email confirmation of acceptance or simply by delivering the goods to you; (ii) commencement by Senheng of supply of the service in case the Offer are for the services. With the confirmation of acceptance and/or delivery, Senheng will send you a copy of the corresponding order, including the corresponding invoice, to your email address.
    7. An Offer, once accepted in the manner provided in Clause 6.6, you and Senheng are entering into a contract for the sale and supply of goods or services governed by these Terms, and the effective date of the contract is the date on which Senheng confirms by email the acceptance of Offer, unless otherwise stated.
    8. You acknowledge and agree that:
      • the transmission of your Offer or the confirmation of any payment, made through an electronic instruction may not be received by Senheng for reasons beyond Senheng’s reasonable control including but not limited to, electronic, mechanical, software, computer or telecommunications failure, or the omission or failure of third party website providers or systems;
      • to the fullest extent permitted by law, Senheng is not liable to you in any way for any loss or damage of any kind, however caused, arising directly or indirectly in connection with the transmission of an electronic instruction through the Website, or any failure to receive an electronic instruction for whatever reason;
      • Senheng may act on and process all completed electronic instructions transmitted or issued through the Website without further consent from or reference to you; and
      • Senheng may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.
    9. Once Offer has been communicated to Senheng and payment has been completed by you in the manner provided in Clause 6.2 above, you send Senheng a binding offer for the conclusion of a contract for the sale and supply of goods or services. In view thereof, any request from you for cancellation and refund will not be entertained and shall not be permitted. As such, it is your responsibility to carefully preview any proposed order before adding them to your shopping cart and proceeding with your order. If Senheng allow your request for refund on their sole discretion, you shall be responsible for the payment of an administrative charge, processing fee or other charges/fee which shall be determined by Senheng whereby you expressly authorize Senheng to deduct such charges/fees from the amount to be refunded to you and the balance will be refunded.
    10. Notwithstanding anything provided herein, Senheng acceptance of order in the manner provided in Clause 6.6 is not a guarantee of delivery as it is always subject to the stock availability. You agree and acknowledge that any representations made by Senheng at any time on the Website about the stock availability are accurate to the last known stock level but are subject to change. If a particular goods are unavailable for whatever reason, Senheng will notify you in writing and arrange for a full refund of the Price received by Senheng, or you agree that Senheng may perform the contract for said goods when they become available irrespective of any estimate of dates given by Senheng. You shall not have any claim against Senheng and Senheng shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising therefrom.
    11. Senheng may send electronic mail or digital messages to you for the purpose of informing of changes or additions to your order, if any.
    12. Your order delivery status will be displayed on the Website. You can track your order by clicking "Tracking Order" button at the top of the page or Contact Senheng if you have any questions regarding your order.
  7. Payment
    1. You can select one of the payments methods described on the Website. Senheng reserves the right to exclude or include particular payment methods at any time without notice at Senheng sole discretion.
    2. You should be aware that online transactions are subject to validation checks and you may be required to provide further identification for additional security reference checks. Your payment may be executed by the third-party payment service provider and/or your card issuer using their discrete secure infrastructure whom reserve the right to decline the processing of payments for any reason including in cases of suspected fraud or other irregularity and Senheng shall not be held responsible for such declination to authorise payment. In this regards, you confirm that (i) you are the authorized user of the credit card, debit card or any other payment method selected by you for the payment of the order; (ii) the associated information entered (including but not limited to account holder name, account number, billing address) is true and accurate; and (iii) you expressly authorise and consent to Senheng or its affiliates or subsidiaries to charge the Total Price to the credit card, debit card or any other payment method selected by you. Please note further that it is possible that your card issuer and/or third-party payment service provider may charge you an online handling fee or processing fee, in which Senheng are not responsible for this.
    3. The Total Price shall be paid in full in advance of dispatch of the goods or performance of the services. If there is a problem with your payment (for example, if your credit card transaction is declined), Senheng may contact you to make alternative payment arrangements, without prejudice to Senheng right to reject your Offer.
    4. Payments made via various payment gateway accessible via the Website may be subject to additional terms and conditions of these third-party payment service providers. To the fullest extent permitted by law, Senheng and its related entities will not be responsible for any damages or losses of any kind (whether direct or indirect) suffered by you if your credit card, debit card, payment gateway account or other payment method is fraudulently used or is used in an unauthorized or improper manner through the Website.
  8. Delivery of Goods
    1. Subject to you complying with these Terms, payment of Total Price and Senheng acceptance of order, Senheng will sell and supply the goods or services to you as shown on your order confirmation.
    2. When you complete your order, you will be prompted to select whether you wish to have the goods delivered to an address specified by you (hereinafter referred to as “Home Delivery”) or to collect the goods from a Senheng Store (hereinafter referred to as “In-Store Pickup”).
    3. Home Delivery
      • The terms of this clause apply when you select to have your goods delivered to a specified address.
      • Home Delivery is available within Peninsular Malaysia only and selected items only. Home delivery is unavailable for P.O.Box and certain outskirt area which are not accessible by Senheng, rural areas and islands like Pulau Langkawi, Felda area etc. Please Contact Senheng for details.
      • Current delivery fee is RM10-00 per trip and is not inclusive of any additional costs such as installation or third-party fees, if any. You may enjoy one (1) time free delivery to one (1) address for purchases of RM100-00 and above in a single receipt. The delivery fee and the purchase threshold for free delivery entitlement are subject to changes from time to time at Senheng discretion without notice.
      • Upon Senheng acceptance of order and provided that the goods that you have ordered are in stock and Senheng have received the Total Price, your order will be dispatched to your specified delivery address generally within seven (7) to fourteen (14) business days during office hours (9am to 5pm), unless stipulated or notified otherwise. Senheng may contact you by telephone or email to arrange a suitable time for delivery.
      • During major holiday seasons (including Chinese New Year, Hari Raya Puasa, Deepavali, Christmas, etc), sales or busy period, please allow an extra processing time due to high peak of orders.
      • Senheng will use its reasonable endeavours to deliver your order within any stated time frames for dispatch, however please note that the delivery periods specified or dates given for delivery (i) are stated in good faith and for reference only; (ii) shall not to be treated as a condition of the sale; (iii) shall not be made of the essence of contract; (iv) shall always be non-binding on Senheng; and therefore Senheng shall not be liable for any delay in whatsoever circumstances. Senheng does not warrant that these time frames will always be met as many factors may affect these time frames including the Force Majeure Event. Such factors and/or Force Majeure Event shall cause the delivery period or dates to be postponed by the duration of the hindrance to performance, insofar as such events are relevant to Senheng’s ability to deliver the goods. If delivery is delayed or may delay by more than four (4) business weeks as a result thereof, Senheng shall notify you of such hindrances.
      • If Senheng gives you notice that your order will not be able to deliver within 2 weeks of Senheng’s acceptance of order, due to lack of stock or Force Majeure Event or any other cause or events, you shall be entitled, with the exclusion of damage claims, to rescind the contract in respect of the quantity affected by such disruption to delivery and Senheng will arrange for a full refund of Price received by Senheng, thereafter you shall not have any claims against Senheng. In all event Senheng shall not be liable to you for any losses, liabilities, costs, damages, charges and/or expenses arising out of late delivery, no delivery or failure to deliver the goods within the specified time resulting from delivery delays for whatsoever reasons.
      • Notwithstanding anything provided in Clause 9.3(d) herein, if you have purchased item(s) with the "48-Hours Delivery" stamp and provided that your delivery address is in Klang Valley area (not P.O.Box and certain outskirt area which are not accessible by Senheng, rural areas, islands and Felda area etc), your item will be delivered within fourty-eight(48) hours (excluded weekend & public holidays) during office hours (9am to 5pm) upon Senheng’s acceptance of order. You will receive a RM25-00 e-voucher as your only compensation from Senheng if your order is not delivered within the stipulated 48-hours period not due to any Force Majeure event.
      • Senheng reserves the right to make deliveries by instalments in all cases and you shall not be entitled to treat any delayed or defective delivery in respect of one or more instalments as a repudiation by Senheng of the whole of the contract nor to cancel your order and claim for damages.
      • You must advise at the time you place your order via the Website or later when you discuss delivery with Senheng, of any difficulties that may be involved in the delivery (such as stairs or narrow entries). If you do not state the situation correctly and on arrival the delivery contractor deems it to be a difficult location, you will be liable for an extra charge including redeliver fees and the cost of an extra person to assist.
      • Senheng cannot and will not accept responsibility for delivery failures or delays by Senheng third-party delivery contractor.
      • Unless provided otherwise, no installation services provided for orders fulfilled by Senheng’s third-party delivery contractor.
      • Delivery fee is not refundable once the delivery has been despatched or taken place regardless of the subsequent return of the goods due to any reason whatsoever; or unsuccessful delivery of the goods due to an unattended recipient; or your refusal to sign the delivery for whatever reasons upon arrival of goods at the address provided.
      • Upon delivery of your order, you will be required to be available in person to accept delivery of your order by signing for delivery, unless you have request for Senheng’s approval in writing, at least two (2) days prior to delivery, specified any person other than yourself to take delivery on behalf of you (hereinafter referred to as “Nominee”), with the name and address of the said Nominee and the reason for delivery to the same.
      • You agree to inspect the goods for any obvious faults, defects or damage before you sign for delivery. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. If delivery of goods to Nominee, Nominee will be responsible for storage of goods, arranging onwards delivery of goods to you (if applicable) and all risks thereof.
      • Should the goods have not been accepted by you without valid reason (incorrect, damaged or defective goods); or is undeliverable due to error or omission on your part or if there is no one available to accept delivery on the delivery date, Senheng may do either of the following:-
        • charge you a reasonable fee incurred by Senheng for storage, transport, re-delivery, administrative and any other costs and expenses. You shall pay the aforesaid fee before Senheng can re-deliver the goods to you; or
        • cancelling the order, in which case Senheng may in their discretion, either refund to you the Price received by Senheng OR issue a store credit to your online account, less the reasonable fee as stated in Clause 8.3 (p)(i).
      • As such, if you are not available to accept delivery or if you wish to change the delivery date or delivery address, you must Contact Senheng for rescheduling at least three(3) days prior to the dispatch of your order. Additional delivery fee may apply.
      • If you are the member or user, you can track the order and delivery progress via “Tracking Order” on the Website or Contact Senheng. You may also Contact Senheng if you have any enquiries about your order. Please have your order number handy as shown on the email confirmation of your order.
    4. In-Store Pickup
      • The terms of this clause apply when you select to collect your order from your nearest Senheng or SenQ store. Simply select the Store Pick Up option upon checkout and nominate your preferred store location. When your order is available for pick up from your selected store location, you will receive email from Senheng (which is a separate email from Clause 6.4 and Clause 6.6 above) or call from the relevant store notifying that your goods is ready for pick-up. In-Store Pickup is not applicable for big items. Should you arrange your own collection, then the goods become your responsibility and the risk pass to you upon collection from Senheng.
      • If you have purchased item(s) with the "Next Day Pickup" stamp and provided that you have received Senheng’s acceptance of order by 12 noon (excluding weekend & public holidays), your item can be collected from your selected store location on the next day from 5pm onwards.
      • During major holiday seasons, sales or busy period, please allow an extra processing time due to high peak of orders.
      • Orders for collection at a Senheng store must be collected within 7 days from the date of notification in Clause 8.4(a) above, failing which Senheng have the absolute right to:-
        • allocate those goods to another customer and re-order the goods for you. You will be notified again once the goods are ready for pick-up;
        • if Senheng do not allocate those goods to another customer but keep the goods for you, Senheng shall charge you a reasonable storage fee and other costs reasonably incurred by Senheng, in which event you shall not be entitled to collect the goods until you have paid the aforesaid fees/charges to Senheng; or
        • cancel you order, in which case Senheng may in their discretion, either refund to you the Price, or issue a store credit to your online account, less reasonable administration charges, storage fees and other costs reasonably incurred by Senheng.
      • Only person who placed the order may pick up the goods. When picking up your goods, you must provide the order confirmation print out, photo identification and present the credit card used for the online transaction (if only you have used the credit card as payment for goods) . If you are unable to collect the order in-store personally and you wish to appoint a Nominee; or you are not available to collect your order on or within the assigned period, please Contact Senheng.
    5. Courier
    6. Risk in goods pass to you on delivery or collection, as the case maybe. Notwithstanding delivery/collection and the passing of risk in goods to you, and any other provision of these Terms, title in goods is intended to pass when, and shall not pass to you until payment in full of the Total Price and of all other sums which may be due by you to Senheng or third party, if any.
  9. Return and Refund
    1. Save and except for goods stated in Clause 9.9, most goods are returnable if they are incorrect, damaged or defective upon delivery or collection provided that you have notified Senheng in writing within seven (7) days of receipt of goods by delivery or collection. Failure to provide such notice within the aforesaid period shall be deemed conclusive evidence of you having received and accepted the goods in satisfactorily condition and as such (i) Senheng shall be entitled to assume goods are satisfactory and in accordance with the contract in all respects; (ii) Senheng shall not be liable for any damage, error or incorrect or any other issue on goods; and (iii) Senheng shall have no further liability to you thereafter.
    2. Goods are incorrect if the goods you have received is not the goods you have ordered; or the model, colour or quantity is different from what is indicated in the order confirmation; or there are missing items or parts inside the packaging. Goods are damaged if you found the goods are broken upon receipt. Goods are defective if the goods are not functioning as described by the manufacturer or if the goods or any portion of the goods fail to operate properly.
    3. To be eligible for return, you must fulfil the following requirements for returns:-
      • you have proof of purchase (order confirmation, invoice, official receipt and/or any other documents/proof of payment as maybe required by Senheng);
      • goods must be in new, perfect and good condition, returned in the original selling condition and unopened packaging (packaging remains in an ‘as new’ state) along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts and vouchers received with it. All packaging must be unused, unmarked and not defaced in any manner;
      • the goods must not have been used or installed or had any data inputted; and
      • all securely sealed goods must not be opened, especially electronic goods (unless Senheng’s service centre can ascertain that they were found defective at the time of opening).
    4. If your return meets all the requirements in Clause 9.1, Clause 9.2 and Clause 9.3 and you wish to proceed with the return, please have your order confirmation, invoice and official receipt ready and simply visit any Senheng retail stores for return (for small appliances only) or Contact Senheng. Senheng will verify the return reason and arrange a free return pick-up for you at the time to be specified by Senheng.
    5. Once Senheng have received your returned goods, you will receive an email confirmation notifying you that Senheng have received your returned item. Senheng’s collection or acceptance of your returned goods and/or issuance of the email confirmation shall not be construed as approval of your request to refund or exchange. You agree and acknowledge that Senheng shall have sole and absolute right to approve or reject any request for exchange or refund after inspection and evaluation, without any liability to you.
    6. Senheng will conduct the inspection and evaluation within seven (7) business days from the date Senheng received your returned goods.
    7. If the returned goods has, after inspection and evaluation, been verified as in compliance with the returned condition as described in Clause 9.1, Clause 9.2 and Clause 9.3 above, not fall under any of the goods in Clause 9.9 and has been approved by Senheng, you will be eligible for a full refund of the Price received by Senheng, or the goods will be repaired or replaced/exchanged, at your option. Senheng will process your refund or replacement/exchange request, based on what you have indicated to Senheng, and notifying you on the status or the progress from time to time. For refund, the mode of refund will be through the same mode of payment that was made in the original purchase. For replacement/exchange, one(1) time exchange is allowed for each purchase. The exchanged/replaced product will not be eligible for further exchange or refund.
    8. Other than as set out in Clause 9.1, Clause 9.2 and Clause 9.3 above, your return request shall not be valid and will be rejected. Senheng will notify you on the rejection and arrange the goods to be returned to you with payment of delivery fee to be borne by you.
    9. Please note that due to final clearance, hygiene concerns, and/or suppliers' requests or policy, certain items and brands are non-exchangeable, non-returnable, and non-refundable, including but not limited to the following:-
      • fridge and washing machine;
      • hygiene products (including but not limited to headphones and bluetooth headsets, earphones, personal care products, health and beauty products) unless they are unopened and in their original packaging;
      • Apple products, computer software, ink cartridges, toner and mobile phone;
      • installed products (including but not limited to video game console, video games, air-conditioner, television (once wall-mounted);
      • used products;
      • products with security seal that has been broken or tampered with (including but not limited to laptops, tablets, desktop computers, software, games, DVD's, CD's, recordable media);
      • consumables products, unless they are unopened and in their original packaging;
      • goods marked as display unit/sets, auction items and clearance goods. These items are sold on "as is where is" basis. You are required to make a complete inspection to assess the item before purchasing; and
      • product with contract services that have been connected (for instance iPad and smartphones).
    10. The list in Clause 9.9 is non-exhaustive and Senheng may determine, add, vary and/or amend the list of non-returnable goods from time to time at their sole discretion. As the list is non-exhaustive and Senheng reserve the right to vary from time to time, you can always refer to the Website for your goods' return/exchange eligibility or Contact Senheng.
  10. Disclaimer and Indemnity
    1. To the fullest extent permitted by law (and without limitation to any other provision of these Terms), Senheng, and each of its related entities, exclude all liability to you or anyone else for any and all loss or damage of any kind (however caused or arising) relating in any way to the Website and/or any goods or services purchased on the Website including, but not limited to, loss or damage you might suffer as a result of:-
      • you acting, or failing to act, on any information contained on or referred to on the Website and/or any linked website;
      • personal injury or property damage of any kind resulting from your access or use of the Website;
      • any unauthorized access to or use of the Websites secure servers or your account;
      • any interruption or cessation of transmission to or from the Website;
      • any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the Website by any third party;
      • errors, mistakes or inaccuracies on the Website,
      • cancellation of your order for whatsoever reasons;
      • failure to deliver the goods or failure to deliver the goods within reasonable time period;
      • any decision made by Senheng’s discretion regarding your order or in response to any of your request for the order or goods; and/or
      • any refund takes longer than the period stipulated in this Terms.
    2. You agree and acknowledge Senheng’s absolute rights to hold or cancel any order (before or after acceptance of order) with notice when deemed necessary without any liability to you for no reason or for any reason including but not limited to:-
      • the goods is not available or no longer available;
      • incorrect/wrong/inaccurate price and/or description of goods on the Website;
      • full payment of the Total Price has not been received from you or payment information could not be verified;
      • the order cannot be shipped to the address provided or where the shipping address could not be verified; and/or
      • you have violated the Terms.
    3. You agree and acknowledge that:-
      • any text, description, price, image and other information of the goods have been carefully prepared by Senheng, however no responsibility is taken for the completeness, correctness, accurateness, efficacy or timeliness of this information in all documents and digital media of Senheng and on Website;
      • Whilst reasonable care and effort is taken to ensure the accurateness and reliability of the Descriptions, Senheng makes no representations or warranties whatsoever (whether express or implied at common law or otherwise) about the completeness, correctness, accurateness, efficacy or timeliness of the Descriptions and all such warranties, conditions or other terms implied by laws are excluded to the fullest extent permitted by law;
      • any typographical, clerical or other error and/or omission in the Descriptions, order confirmation, email, invoice or other document issued by Senheng or on the Website shall be subject to correction without any liability on the part of Senheng.
    4. Without limitation to the foregoing, except as expressly provided in these Terms and to the fullest extent permitted by law, Senheng shall not be liable for any direct, indirect, special, incidental or consequential losses and damages arising out of your access to or use of the Website, its content and any goods or services, payment gate-away and/or third party service provider notwithstanding that Senheng has been advised of the possibility of such damages
    5. Senheng shall not be liable to you by reason of any implied warranty, condition or other term, or any duty at law, or under the express terms of the contract or by reason of any representation, whether caused by the negligence of Senheng, its employees or agents or service providers or otherwise, which arise out of or in connection with the supply of the goods (including any delay in supplying or any failure to supply the goods in accordance with the Terms or at all), order or Website for any direct and indirect loss, loss of profit, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever.
    6. In any event, the entire liability of Senheng under or in connection with the Terms, Website and/or order shall be limited to refund of the Price or exchange of goods.
    7. Except as expressly stated in these Terms, Senheng do not give any representation, warranties or undertakings in relation to the goods or services on the Website. All contents, goods and service provided on the Website are provided “as is” without warranty of any kind, either express or implied. Senheng disclaims all warranty, express or implied including, without limitation, those of merchantability, fitness for a particular purpose and non-infringement. You are solely responsible for the appropriateness of the Website, its content, goods and services for your intended application and use. Senheng do not warrant that the Website, its content, goods and services meet your requirement, Any representation, condition or warranty which might be incorporated into these Terms by statute, common law, the law of equity or otherwise is excluded to the fullest extent permitted by law. In particular, Senheng shall not be responsible for ensuring that any goods or services are suitable for your purposes.
    8. Any refund to be affected by Senheng under this Terms will normally take times of 14 business days depending on your card issuer's policies, whilst for processing your other request (including returned goods) with response time provided in this Terms, Senheng will use its best endeavour to meet the time frames. However, you agree, consent and acknowledge that the refund period or processing period as specified in this Terms shall always be non-binding on Senheng and Senheng does not warrant that these time frames will always be met as many factors may affect these time frames including Force Majeure Event. You shall not have any claim whatsoever against Senheng and Senheng shall not be liable to you for any losses, liabilities, costs, damages, interest, charges or expenses arising out of late, delay or failure to refund or process your request within the specified time for whatsoever reasons.
    9. If you violate these Terms and/or any other terms and conditions on Website, we may terminate your use of this Website, bar you from future use of this Website, and/or take appropriate legal actions against you. In addition you shall at all times indemnify, and keep indemnified, Senheng, and each of its related entities, including their directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by Senheng arising from any claim, demand, suit, action or proceeding by any person against Senheng where such loss or liability arose out of, in connection with or in respect of your conduct or any breach of these Terms.
  11. Force Majeure
    1. Senheng shall not be deemed in default and shall not be responsible or liable for any delay or failure to fulfil or perform any obligation hereunder which such delay or failure is prevented, frustrated, hindered or delayed directly or indirectly as a consequence of or due to Force Majeure event.
    2. Upon occurrence of a Force Majeure event, the time for performance of obligations by Senheng under these Terms shall be extended for a period equal to the time lost by reason of the Force Majeure event. Senheng shall, as soon as reasonably practicable after the occurrence of any such event use commercially reasonable efforts to remove any such causes and resume performance as soon as reasonably practicable.
  12. Governing Law
    1. These Terms shall be governed by and construed in accordance with the laws of Malaysia. Both parties (you and Senheng) hereby submit to the exclusive jurisdiction of the Malaysia Courts which shall have exclusive jurisdiction over any claim, dispute or controversy which has arisen or may arise out of or in connection with or related to the Website, order, goods and/or these Terms.
  13. Severability
    1. If any provision or part of these terms shall become or shall be declared by any court of competent jurisdiction to be void, invalid, unlawful or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause and that provision or part will be deemed to be severed from the Terms and the remaining terms and provisions will remain in full force and effect and constitute the agreement between you and Senheng so long as the Terms shall be capable of continuing in effect without the unenforceable term.
  14. Transfer and Assignment
    1. If Senheng merges, sells or otherwise changes control of its business or this Website to a third-party, Senheng reserves the right, without giving notice or seeking consent, to transfer or assign your personal information, Website, its content, your order, any rights and responsibilities of Senheng under these Terms to the third-party.
    2. Senheng may, without your prior written consent, assign, transfer, novate, delegate or sub-contract any of its benefit, duties and obligations under the Terms as appropriate.
    3. You shall not assign, transfer, novate, charge, sub-contract, create any trust over or deal in any other manner with these Terms or all or any of your rights or obligations under these Terms without the prior written consent of Senheng.
    4. These Terms shall be binding upon and inure to the benefit of all of the parties hereto and their respective permitted heirs, personal representatives, successors and assigns of Senheng and your permitted assigned. No person who is not a party to these Terms shall acquire any rights or be entitled to benefit from any of its terms even if that person has relied on any such term or has indicated to any party to these Terms.
  15. Waiver
    1. Neither the failure nor any delay on the part of Senheng to exercise any right, remedy, power or privilege under this Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise of the same or of any right, remedy, power or privilege, nor shall any waiver of any right, remedy, power or privilege with respect to any occurrence be construed as a waiver of such right, remedy, power or privilege with respect to any other occurrence. No waiver shall be effective unless it is in writing and is signed by Senheng.
  16. Data Privacy and Protection
    1. You acknowledge and accept that Senheng will gather and use your personal data and/or any information obtained in the process of you using the Website and/or placing any order through the Website. Senheng are committed to protecting your privacy and the security of any information given to Senheng in accordance with the Personal Data Protection Act 2010. You agree that by placing an order with Senheng, you agree to be bound by the Privacy Notice, which may be amended from time to time. For more information please read Senheng Privacy Notice on the Website.
  17. Entire Agreement
    1. These Terms, constitute the entire agreement between you and Senheng relating to the provision of the goods, and supersede (i) any previous agreements, undertakings or proposals, written or oral and all past courses of dealing or industry custom; and (ii) any subsequent terms or conditions in any purchase order and delivery documents, whether or not such terms or conditions are signed by Senheng.
    2. No oral explanation or oral information given by any party (including any information given via Senheng customer service) shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you agree and acknowledge that you have not relied on any information, representation and warranty which has not been made expressly in these Terms from Senheng or any officer, director, representative or agent of Senheng in determining to place order.
  18. Intellectual Property Rights
    1. All copyright and any other intellectual property right whatsoever in goods, Description or any materials and information derived there from are reserved to each respective copyright owner and you irrevocably acknowledges and agrees that supply of goods to you by Senheng shall not serve to transfer any such rights.
    2. No part of goods may be reproduced in any form without Senheng’s prior written permission. The doing of an unauthorised act in relation to a copyright work may result in both civil claims for damages and criminal prosecution.