1. vivo CNY Cow Cow lucky draw event is valid for Selected vivo model RRP as per the product list shown above.
2. vivo CNY Cow Cow lucky draw event is valid for purchase from 30th January 2021 to 14th February 2021.
3. In order to participate on the lucky draw event, the participant is required to complete the following steps:
   • Purchase any eligible vivo device from nationwide Senheng/senQ offline store, Senheng/senQ online or any participating vivo brand stores.
   • Scan the QR code and complete the required details in the outlets, and submit the lucky draw on the spot within the event period.
   • Customer will get the result on the spot and customer is required to submit the information as below in order to claim the lucky draw prize from vivo.

   * The bank account holder’s name must be the same person as per submission details.

   * vivo Malaysia will process the cash prize to the winner in the next 14 working days upon details verification done.

   * vivo Malaysia reserves the right to disqualify the prize(s) if the winner does not comply with the T&C herein.

4. Only one(1) entry will be accepted per eligible device IMEI purchased.
5. 1 Invoice with an eligible device with the correct IMEI 1 will entitle for a maximum of one(1) entry and win a maximum one(1) prize only. Multiple smartphones from the same invoices will only entitle for one(1) entry.
6. The Prize is not exchangeable, transferable, or redeemable in any form for whatever reason.
7. Winner who fails to participate by scanning the QR or visit the link given above within the promotion period will not be entitled to the lucky draw contest.
8. vivo Malaysia assumes no liability or responsibility in respect to defect or deficiency of the Prize or the nature/consumption of the Prize and will not entertain any direct correspondence with anyone in this regard.
9. vivo Malaysia reserves all the rights at all times to modify or amend the Terms and Conditions of this Campaign or to cancel it with immediate effect without giving any prior notice to any party.

vivo Extended 1 Year Warranty:

1. vivo Extended 1 year warranty + Screen Crack 1 Year is valid for models V20SE, V20, V20PRO, X50 & X50PRO only.
2. vivo Extended 1 year warranty + Screen Crack 1 Year is valid for purchase from 30th January 2021 – 14th February 2021 based on sales order issue date.
3. Order form/Cash sales issued before or after the promotion period will not be entitled and any transfer of sales order will be disqualified from the extended warranty program.
4. vivo Malaysia reserve the right to extended or shorten the program without prior notice.

SENHENG SWAP PHONE Replacement Coverage:

• Provide a replacement for Medium-Range Smartphone with selling price RM1599 and below if it found to be defective due to the damage of Electrical or Mechanical Defect only. (Only available by visiting nearest Senheng/ senQ outlets)
• Cover 12 months, with 1 time replacement only.
• Subject to SWAP Fees when replacement take place.

*SWAP Fees will be collected from customers upon redeem SWAP Fees Replacement Voucher.

*SWAP Fees amount is based on the NEW Replaced Smartphone BLOCK Price.