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Original Products Official Warranty

The Realme 7 & 7Pro Launching ("Campaign") is organised by Senheng Electric (KL) Sdn. Bhd ("Senheng"). The terms and conditions and the Privacy Policy posted on this site will be construed as the terms and conditions ("Terms and Conditions") of this Campaign on which Senheng offers you ("Customer") access to and use of this site for the purposes of this Campaign.
By participating in the Campaign and with every purchase realme 7 & 7Pro at senheng.com.my, Customer will be entitled to receive one unit (1) of realme 7 & 7Pro Gift Box, one unit (1) of Bluetooth Speaker, one unit (1) of 1 year screen crack warranty and one unit (1) 1 year extra warranty*! The pre-order in this Campaign is limited to first come, first served basis and while stocks last.
Duration
- The Campaign will run from 24th Sept 2020, 00:00:00, realme 7 Official Sale on 26th Sept 2020 and realme 7 Pro on 3rd Oct 2020. Senheng reserves the right to shorten, extend or cancel the Campaign Period without prior notice.
Eligibility
- The campaign is open to all Malaysian Citizens of 18 years old and above (as at 24th Sept 2020 with Malaysia Identity Card; except Senheng’s employees (and their immediate families), its related agencies, retailers and dealers.
Payment:
- Customer acknowledges, understands and agrees that all transactions are between Customer and iPay88.
- Customer is not allowed to cancel the order, change the selected device color or model and the selected store once Customer has successfully completed and confirmed the transaction via iPay88.
Delivery & Collection:
- The collection period of the realme 7 & 7Pro Items is expecting to be 3 - 5 working days after the date of purchase.
Privacy:
- By providing Customer's personal data, Customer is indicating that he/she has read, understood and agreed that his/her personal data will be recorded, stored or otherwise processed in accordance to Senheng's Privacy Policy available at https://www.senheng.com.my/privacy-notice
- Senheng Electric (KL) Sdn Bhd reserves the right to change or revise or any part thereof or any part of the applicable terms and conditions from time to time, with or without any prior notice.
FAQs:
- P1 Benefits:
  - (P1 - EXTRA 1 YEAR WARRANTY) How can I enjoy extra 1 year warranty?
    - New Member = You need to sign up for our P1 membership (here) and pay a membership fee of RM12. Upon successful sign up, login to your account and start to make the Pre-Order purchase in order to ensure that your pre-order entitles for the Extra 1 Year Warranty.
    - Existing Member = You need to ensure that you login to your account and start to purchase in order to ensure that your pre-order entitles for the Extra 1 Year Warranty.
- Warranty:
  - What is the warranty for the realme 7 & 7Pro launching items?
    - Non P1 member = Customer who is non P1 member will only entitle 2-year manufacturer warranty for the smartphone in this campaign.
    - P1 member = Customer who is already an active P1 member will enjoy 2-year manufacturer warranty, and on top, addition 1-year P1 warranty from Senheng (2 year + 1 year) for smartphone in this campaign.
  - After purchasing and receiving my device, how do I activate the warranty?
    - The warranty of the device will start after the order has been invoiced and as of when the device has been activated.
  - Can I change the device color during store pick up?
    - Yes, you can. Just inform our sales partner for the change of colour and they'll assist you with the exchange process. However, it is strongly dependent on stocks availability.
- Payment:
  - (0% INTEREST INSTALMENT) Can I pay the balance amount of my purchase via Instalment?
    - No. You will need to make full payment while visit the purchase online for up to 24 months 0% Interest Instalment payment via all major banks.
- Others:
  - (ACCESSORIES) During store pick-up, can I purchase realme 7 & 7 Pro related accessories?
    - Yes you can, all you need to do is to speak to our in-store sales personnel or call to Customer Care Centre for any inquries.
  - (VCARE) What is VCARE?
    - VCare is an optional extended warranty provided by Senheng for our P1 members. The extended warranty cover an additional 2 years on top of all warranty stated above, meaning a total of 5 years warranty coverage for realme 7 & 7 Pro. However, P1 members are required to purchase VCare in order to extend the warranty during purchase.
  - (VCARE) During store pick-up, can I purchase V-Care for realme 7 & 7 Pro?
    - Yes you can, however during your online purchase, you need to ensure that you login to your P1 account to make the pre-order purchase. Any P1 sign-up during store pick-up, benefits will not be extended to the purchase online. Same applies on V-Care purchase.

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